FAQ

Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at info@cartyall.com with your order number.

How will I know my order was confirmed?
You will receive an order confirmation email shortly after placing your order. Please check your spam folder if you don't see it.

Shipping

How long does shipping take?
Processing takes 1–3 business days. Delivery times vary by destination — typically 7–15 business days for the US and 7–25 business days internationally. See our Shipping Policy for full details.

Do you ship worldwide?
Yes! We ship to most countries worldwide. Shipping costs and times are calculated at checkout.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. Use it to track your package directly with the carrier.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our Refund & Returns Policy for full details.

How long do refunds take?
Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method.

Payments

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other payment methods available at checkout.

Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways. We never store your full payment details.

Products

Are your products authentic?
Yes, all products sold on CartyAll are sourced from verified suppliers and are guaranteed authentic.

A product I want is out of stock. What should I do?
Contact us at info@cartyall.com and we'll notify you when it's back in stock.

Still Have Questions?

Our support team is happy to help! Email us at info@cartyall.com and we'll get back to you within 24–48 hours.